Shipping policy

Last updated: September 25, 2025

Thank you for shopping with I See You Royalty — your trusted source for vegan, melanin-safe skincare designed to honor and protect your crown. Please read our shipping policy carefully to understand how and when your order will arrive.

Order Processing

• All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification once your order has shipped.
• During peak seasons (such as holidays, sales events, or new launches), processing times may extend by 1–3 business days. We appreciate your patience as we prepare your order with care.

Domestic Shipping (United States)

We currently ship to all 50 U.S. states, Washington D.C., and U.S. territories.

Standard Shipping:
- Estimated delivery: 3–7 business days after order processing
- Carrier: USPS, UPS, or FedEx (depending on region)
- Flat rate: $6.95 on orders under $50
- Free standard shipping on all orders $50+

Expedited Shipping:
- Estimated delivery: 2–3 business days after order processing
- Carrier: USPS Priority, UPS 2-Day, or equivalent
- Cost: Calculated at checkout based on location

International Shipping 

We currently ship to select international destinations. Shipping rates and delivery times vary by country and will be calculated at checkout.

- Estimated delivery: 7–21 business days (customs times vary)
- International orders may be subject to import duties, taxes, and customs fees determined by your country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

Delivery Delays

While we do our best to meet estimated delivery windows, we are not responsible for delays caused by shipping carriers, weather conditions, customs, or circumstances beyond our control.

Lost, Stolen, or Damaged Packages

• Lost Packages: If your tracking shows “delivered” but you haven’t received your order, please contact the carrier first. If the issue isn’t resolved, contact us at support@iseeyouroyalty.com and we’ll assist.
• Stolen Packages: We are not responsible for theft after delivery is confirmed. Consider shipping to a secure location if possible.
• Damaged Packages: If your products arrive damaged, please email support@iseeyouroyalty.com within 7 days of delivery with photos of the damage so we can make it right.

Pre-Orders & Backorders

If an item is marked as pre-order or backorder, the estimated ship date will be noted on the product page. Orders containing both in-stock and pre-order items will ship when all items are available, unless otherwise stated.

Questions?

For any questions about shipping, please contact our Royal Support Team at:
Email: support@iseeyouroyalty.com
Hours: Monday – Friday, 9 AM – 5 PM EST